// Learn Salesforce

Learn Salesforce Data 360 (formerly Data Cloud)

How to learn Salesforce Data 360, formerly Data Cloud: ingestion, data model mapping, identity resolution, segments and activation — taught by people who implement it.

Data 360 — called Data Cloud until 2025 — brings customer data from Salesforce and other systems into one place, unifies it into a single profile, and makes it usable for segments, analytics and AI.

Projects succeed or fail on the data model and identity rules, not on the clicks. Learning from people who have mapped messy real-world data is the fastest way through it.

What you’ll learn

  • Data streams and ingestion from Salesforce and external sources
  • Mapping to the data model and building data model objects
  • Identity resolution: match and reconciliation rules
  • Calculated insights, segments and activation
  • Using unified data in flows, reports and Agentforce

Who it’s for

  • Admins and consultants moving into data and AI projects
  • Developers integrating external data with Salesforce
  • Anyone grounding Agentforce agents in unified customer data

Certification: Data 360 Consultant

A path that works

  1. 1

    Know the core platform

    Objects, relationships and Flow make the data model easier to follow.

  2. 2

    Ingest and map one source end to end

    From data stream to a mapped data model object.

  3. 3

    Unify profiles

    Identity resolution rules on realistic, messy data.

  4. 4

    Segment, activate, certify

    Turn unified data into segments and actions, then the Data 360 Consultant exam.

Live classes that help

  • Integration & API Masterclass

    Advanced · 3 weeks · Live online · Hands-on labs

    from ₹8,999 / €449

    See dates →

Questions

Is Data 360 the same as Data Cloud?
Yes. Salesforce renamed Data Cloud to Data 360 in 2025; the product and skills are the same.
Do I need SQL to learn Data 360?
Not to start. It helps for calculated insights and troubleshooting, so it is worth picking up along the way.
How does Data 360 relate to Agentforce?
Agents give better answers when they are grounded in unified, trusted customer data — which is what Data 360 provides.

Want to talk it through? Meet the people who teach.

All topics →